Effective Date: July 1, 2025

At Shubham Gift Gallery, we ensure every product is safely packed and thoroughly checked before shipping. We accept returns or exchanges under specific conditions outlined below.

🔁 Returns & Exchange Policy

✅ Eligibility:

You can request a return or exchange if:

  • The item received is damaged, defective, or incorrect.
  • A full opening video is provided (from sealed package to full unboxing, without cuts).
  • The request is raised within 24 hours of delivery.

⚠️ Special Note for Electrical/Electronic Items (Fountains, Lamps, Toys, etc.):

  • Check electrical items in the opening video itself.
  • If an item doesn’t function properly (e.g., not lighting, not running), this must be clearly shown in the unboxing video.
  • Power-related issues reported without proper video proof will not be accepted.
  • Exchanges will be provided if the item is faulty and in stock; else, a refund will be issued.

⛔ Not Eligible for Return/Exchange:

  • No opening video or video not covering product from the start.
  • Request raised after 24 hours of delivery.
  • Used, altered, or broken items not caused during shipping.
  • Damage due to improper handling (like water in electric parts or overuse).
  • Customized or personalized gifts (unless damaged in transit).

💸 Refund Policy

  • Refunds are processed only when an exchange is not available (e.g., product is out of stock).
  • Refund will be made to the original payment mode within 5–7 working days of approval.
  • Shipping fees are non-refundable unless the issue is from our side.

📩 How to Request

  1. Email your request to support@shubhamgiftgallery.com within 24 hours of delivery.
  2. Attach:
    • Order ID
    • Full opening video clearly showing damage or defect
    • Description of the issue
  3. Our team will review and respond within 24–48 hours.

📞 Contact Us

📧 support@shubhamgiftgallery.com
📧 shubham.kakkar2016@gmail.com
📞 +91-8929013177